A district business office rebuilds enrollment and spending figures by hand from state spreadsheets before each board meeting.
All 295 Washington school districts, with 12 school years of enrollment and 6 of spending per student.
A small water district's website is out of date, hard for staff to update and fails basic accessibility checks.
73 accessibility failures on the old homepage, none on the rebuilt site.
A fire district tracks equipment inspections in an old desktop database that only one person can open at a time.
334 equipment records and 2,646 inspections moved, 23 duplicate rows removed, counts matched.
Residents booked shelters, fields and rooms by phone, and staff tracked them on a paper calendar and a shared spreadsheet.
933 approved bookings across 12 spaces on one calendar, with overlaps flagged before approval.
A small city's website looked current, but many residents could not pay a bill, find an agenda or send a message.
174 failing elements on four pages cut to 0, and 19 WCAG criteria fixed.
Residents reported street problems through a web form that only sent an email, so office staff retyped every request into the crews' work order system.
409 requests passed through, 0 retyped, 3 retried and delivered.
Forty years of burial records sat in six spreadsheets, each with its own columns, date styles and plot numbers.
4,608 spreadsheet rows became 4,327 burial records, with 220 duplicates merged.
Decades of library board minutes existed only as scanned page images that nobody could search.
490 meetings and 1,913 motions from 38 years, searchable in one place.
Every month a finance analyst spent two days copying operating figures into a spreadsheet to build the board report.
A 148-figure board report built in under two minutes, every figure traced to its row.
The city had about 1,300 community survey responses in a raw export and no staff time to clean, analyze and write them up before budget season.
1,318 raw responses cleaned to 1,220, weighted to the city and summarized for council in two pages.
A vendor built the marina's moorage system ten years ago, then closed, leaving bugs, no documentation and parts that no longer get security fixes.
$84,870.70 of guest moorage counted twice in 12 months of reports, now counted once.
The shop's register and online store each kept their own stock counts, the two drifted apart, and month-end sales never matched the bank.
117 stock differences and a $5,299.22 deposit gap, each traced to a cause.
Staff coded days off as regular hours and missed the submit deadline, and the only help was a 212-page vendor manual.
5 short task sections with 13 annotated screens and a one-page quick card.
The chief's office spent days each month building the board's response-time report by hand from the dispatch export, and the numbers changed with whoever built it.
4,960 calls over 12 months checked against one set of rules, showing Zone 4 reached 67.9% of its priority calls within target against a 90% goal.
The company's one-page site showed an old phone number and listed no services or service area, so customers with a leak called a competitor.
6 pages, 5 services with starting prices, 18 towns on a drawn map, and a request form that makes 11 checks before it sends.
Every appointment was booked by phone into a paper book, calls went unanswered while the groomers worked, and nobody had time to call reminders before no-shows.
40 appointments in one week across 3 groomers, with 44 reminder texts sent and 30 confirmed by text.
The owner wrote every estimate at night by copying prices from a spreadsheet into a template, and typed each invoice again from scratch after the job.
56 jobs priced from one list of 54 items, with 11 change orders worth $3,782.70 before tax carried onto invoices.
Preorders came in through an online form and the register, a person retyped each one onto the bakers' sheet every morning, and some deposits paid online never reached the books.
208 preorders reached the sheet and the books with no retyping, $6,595.00 in deposits matched, 1 held for a closed day.
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