Online request form connected to the system staff use to process requests
- The situation
City Public Works took reports of potholes, streetlights and signs through a web form that sent an email to a shared inbox. Office staff retyped each one into the work order system the crews use. Requests got lost or entered twice, and residents never heard back.
- What was built
Each report goes straight to Public Works' dispatch board, filed as a color-coded job tag in the Unassigned band under the crew it suits. Supervisors dispatch it from a ticket laid out like a printed work order, and every open job also shows as a pin on the street map. Each status change goes back to the resident's status page. Every hand-off in both directions is recorded and numbered.
- The result
409 requests passed through, 0 retyped, 3 retried and delivered.
- What the client received
The resident request form, the staff dispatch board with its job tickets and work order list, and the connection record.
Try it Send a report as a resident, then find it on the dispatch board.
Describe your project and we will send you a fixed-price quote.